Job Description

Your Impact on our Mission Zocdoc's most important asset is our people. As a Billing Operations Associate you'll play a meaningful role in ensuring that Zocdoc customers have a smooth end to end billing to payment experience. You'll enjoy this role if you are…

• Energized by working in a fast-paced, collaborative team environment with direct exposure to all levels of the organization
• Highly self-motivated and organized
• Adaptable to new challenges
• A critical thinker who strives for continuous process improvement
• Someone who enjoys being able to make an impact on shaping company growth

• Provide day to day assistance with Billing and Collections workflows
• Execute manual Billing processes
• Resolve internal escalations for the team
• Collaborate with internal teams to provide a seamless billing to payment process for our clients
• Assist with and execute the month end close process for invoice creation across all account segments
• Review and record all incoming cash to our designated Accounts Receivable bank accounts
• Own the Cash Application process by applying all manual payments, reviewing automated Cash Application Manager (CAM) transactions, and reconciling payment and credit transactions
• Create and maintain weekly Accounts Receivable reports and review with Billing Operations Manager
• Collaborate with the Billing Operations Manager on customer billing requests
• Assist with creation, maintenance and adherence to Company billing policies
• Answer ad hoc questions from throughout the organization related to collections and billing
• Identify areas of improvement in Zocdoc's billing system and collaborate with the Product team on enhancements

• Bachelor's Degree (Business, Accounting, or related discipline preferred)
• 1-3 years of experience in Billing Operations, and/or Collections
• Strong problem solving skills and an interest in continuous process improvement
• Proficiency in Microsoft Office and Google Suite applications, with advanced skills in Excel
• Demonstrated ability to effectively work with all levels and cross-functionality across the organization
• Ability to recognize problems, gather data, draw valid conclusions and effectively present information to managers, peers and third parties
• Experience with accounting ERP systems in previous role(s) (NetSuite and Salesforce experience preferred)
• Excellent written and oral communication skills
• Ability to multitask and prioritize
• Driven to work in a fast-paced environment with strong project management skills and a fierce entrepreneurial spirit

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

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