Renewal Specialist Job at Upward On, New York, NY

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  • Upward On
  • New York, NY

Job Description

About the Opportunity

This is an opportunity for a renewal coordinator/collections specialist to join a reputable owner/operator/developer in their Leasing Department. The ideal candidate for this position will have a minimum of 2 years of collections and/or renewal experience interacting with a large and varied customer base. Strong communication, problem solving, and analytical skills. Ability to work well under pressure with a high degree of energy. Excellent verbal and written communication skills with the ability to effectively and appropriately interface with a variety of individuals on a frequent basis. Proficient in Excel and Word.

Role & Responsibilities

The Renewal Coordinator/Collections Specialist serves as a liaison between current tenants and the Main Office.

The RC/CS must be prepared to:

  • Respond to tenant inquiries regarding lease renewal and collections matters in a timely manner including but not limited to:
  • renewal rent negotiations
  • extensions
  • tenant cancellation clauses
  • owner cancellation clauses
  • re-qualifications
  • tenant reference letters
  • fitness center renewals
  • ledger charges as per lease terms
  • account reconciliation including but not limited to
  • rent payments
  • account charges
  • late fees
  • returned payments
  • security deposits
  • application of payments on ledger
  • Prepare Rent Stabilized (RS), De-Controlled (DC) leases, Storage Space Agreements and Fitness Center Renewal Agreements according to mailing schedule and mail or email them to the residents.
  • Process lease renewals, storage space renewals, fitness center renewals, extensions, and re-qualifications.
  • Track and update inventory on the 30-Day report and Renewal Activity Report.
  • Provide weekly updates on upcoming inventory to the Leasing Specialists
  • Communicate with tenants and Leasing agents on status of lease renewals
  • Request holdover actions to be commenced for failure to renew, failure to vacate and non-primary residence where applicable.
  • Communicate with each tenant in arrears via email (3 rounds) providing tenant ledger and unpaid charges along with a follow up phone call to review tenant ledger and unpaid charges with tenants and respond to any tenant uncertainties.
  • Note all correspondence with tenant in Yardi Memos and on the Arrears/Collections Master Spreadsheet for applicable month.
  • Correctly categorize the collections spreadsheet according to the status of the arrears and follow up on pending payments.
  • Prepare and distribute Collections correspondence with tenants.

Qualifications and Education Requirements

  • Bachelor’s degree or related work experience
  • Yardi Voyager experience beneficial
  • Proficient in Microsoft Office
  • Proactive, resourceful, and able to juggle multiple time sensitive deadlines
  • Well organized and detail oriented
  • Must be flexible to handle tasks outside of their job description

$70,000 - $75,000

outstanding benefits, PTO, 401K match

WFH Fridays, in office 9-5 M-Th

Job Tags

Work experience placement, Work at office, Work from home, Flexible hours,

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