Job Description
**Full remote work is taken under consideration for applicants outside of the local Lake Saint Louis, Missouri, area coming in with prior NISC software and Cooperative Industry experience. Applicants from outside the Industry and without NISC software experience will need to be local to the Lake Saint Louis, Missouri, office and able to work on-site during the week to maximize training and learning. A hybrid office/work-from-home schedule is a possibility in these instances after training. The work schedule will be discussed during the interview process.
We are unable to proceed forward in the process if these requirements are not met.
This opening on our Operationsteam will support NISC'sMapping & Stakingsoftware products focused on NISC's GIS solutions. Our mapping products empower field technicians to easily update maps, staking sheets, and conduct equipment and location maintenance from a single interface. Our support specialists work closely with our members and software engineers to troubleshoot, research, and resolve issues within the software product.
What you will do as a Support Specialist
Assist members in all aspects of application support for NISC'sMapping & Stakingproducts including troubleshooting, training, and research via phone, and email.
Follow up on resolutions and serve as a liaison between our members and our software engineers
Assist with software release processes and may be called upon to test the software or give feedback on the software design
Communicate with development staff to convey customer feedback
Perform either on-site or remote training to our members and prepare training materials. Travel may occasionally be required.
Provide after-hours support via on-call phone support rotation
Utilize your ArcGIS server/software skills
Desired Experience
Previous customer support experience, especially experience providing customer service via phone, is desired for Support Specialists. Candidates with knowledge of ArcGIS and mapping experience are strongly preferred for this position. NISC's Support teams display excellent written and verbal communication skills, the ability to develop relationships and support our members, the ability to teach others, and the ability to work in a team and independently. If you have previous experience with presentations or public speaking, that's a plus!
Other desired qualifications
Experience in Geographic Information Systems strongly preferred.
Minimum High School Diploma or equivalent required. Degree in business or technical field preferred.
More about NISCAndour Support Teams:
NISC specializes in developing and deploying software solutions for over 800+ utilities and telecoms across North America. We exist to serve our members and help them serve their communities through our innovative software products, services, and outstanding customer support.
Employment Type: Full-Time
Salary: $ 25.00 Per Hour
Job Tags
Hourly pay, Full time, Work at office, Local area, Remote work,