Location: Schenectady – NY
Schedule: Monday – Friday, 8am – 5pm EST
Pay: $34-$37/hr
Benefits: Med/Den/Vis, 401(K), PTO, and Paid Holidays
Job Description: RCS Program Manager to lead the transformation of our Renewable Customer Service (RCS) portal and processes. This role will serve as the primary point of contact for all RCS system-related matters, driving improvements in system functionality, process efficiency, and data integration. The ideal candidate will have a high level of ownership, accountability, and proficiency with data management tools.
This role involves close collaboration with engineering teams to accelerate RCS dispositions, contributing to the reduction of RCS cycle time, and supporting customer-facing activities including warranty reviews and daily alignment meetings. The RCS Program Manager will also be responsible for tracking performance against KPIs and ensuring timely execution of program deliverables.
Key Responsibilities:
Required Qualifications:
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