Program Manager Job at Kelly, Albany, NY

WCtHdUx4clQzTzVnZ2QybWZVd1dsbncv
  • Kelly
  • Albany, NY

Job Description

Location: Schenectady – NY

Schedule: Monday – Friday, 8am – 5pm EST

Pay: $34-$37/hr

Benefits: Med/Den/Vis, 401(K), PTO, and Paid Holidays

Job Description: RCS Program Manager to lead the transformation of our Renewable Customer Service (RCS) portal and processes. This role will serve as the primary point of contact for all RCS system-related matters, driving improvements in system functionality, process efficiency, and data integration. The ideal candidate will have a high level of ownership, accountability, and proficiency with data management tools.

This role involves close collaboration with engineering teams to accelerate RCS dispositions, contributing to the reduction of RCS cycle time, and supporting customer-facing activities including warranty reviews and daily alignment meetings. The RCS Program Manager will also be responsible for tracking performance against KPIs and ensuring timely execution of program deliverables.

Key Responsibilities:

  • Act as the focal point for the Renewable Customer Service (RCS) portal.
  • Lead the revamp and optimization of RCS systems and processes.
  • Collaborate with engineering to accelerate disposition cycles and reduce turnaround times.
  • Contribute to daily warranty alignment meetings with internal teams.
  • Track, report, and drive progress against key performance indicators (KPIs).
  • Document, plan, and execute program improvements in alignment with leadership goals.

Required Qualifications:

  • Proven experience with data management tools (e.g., Excel, SQL, Power BI, Tableau).
  • Demonstrated ownership and accountability in managing complex programs.
  • Experience working with engineering and technical teams in a collaborative environment.
  • Strong oral and written communication skills.
  • Ability to document processes, plan programs, and execute against milestones.
  • Experience in customer-facing roles or technical support functions.
  • Familiarity with program or project management methodologies.
  • Comfortable presenting updates and metrics to leadership and stakeholders

Job Tags

Monday to Friday,

Similar Jobs

Stella Rising

Director, SEO Job at Stella Rising

 ...transformative growth for superstar brands in the consumer middle market. As a result of growth, we are seeking a highly motivated SEO Director to join our team. The right candidate must be able to work proficiently in a remote environment but love getting together in... 

NIS EXPRESS

CDL A Recent Grad Driver Paid Training 1300 Weekly Home Every 2 Weeks Job at NIS EXPRESS

 ...CDL A required Must be 21 or older Recent graduates welcome No experience needed if you completed a certified CDL school Start your career with structured paid training and guaranteed miles. No touch freight and great pay from the beginning. Training Program:... 

Bruster's Real Ice Cream

Ice Cream Shop Server Job at Bruster's Real Ice Cream

Calling all ice cream enthusiasts with a craving for summer fun! Bruster's Ice Cream is seeking a vibrant and friendly full-time Ice Cream Shop Server to join our Limerick, PA team. If you're looking for a cool gig with flexible hours, a lively environment, and plenty of... 

Axion Recruitment

Maintenance Manager Job at Axion Recruitment

 ...Maintenance Manager ~ Maintenance Manager ~ Days, Mon-Fri ~ Fresh Meat Company ~$110,000 - $120,000~ Massachusetts's The Maintenance Manager needs to possess a strong background in mechanical and electrical skills directly related to operating in a 24/... 

Eaton Corporation

Operations Associate Job at Eaton Corporation

Eaton's IS AER FED division is currently seeking a Operations Associate.The hours for this role are 7 am to 3:30 pmThe hourly rate for this position is $20.64 per hour.Please note the salary information shown above is a general guideline only. Salaries are based upon...